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‎03-19-2020 05:02 AM - last edited on ‎03-19-2020 07:59 AM by Retired

HP Recommended
Product: Hp 15
Operating System: Microsoft Windows 10 (64-bit)

[edit]

I have a problem my computer is doing  a ticking noise when it starts and then stops, I have a screen and says boot device not found hard disk 3f0. I already did the hard reset nothing. Bios legacy mode nothing. Did the hard drive check says smart check not available. 

I did a bootable usb and it goes to the menu to instal but I can’t repair it and if o click to install the windows and leave my files it won’t let me because I’m installing windows from the usb I think it’s only possible to reset everything but I don’t want to loose my files. Please help. Thank you 

1 REPLY 1

‎03-21-2020 03:27 PM

HP Recommended

@Tactad4

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

Since the Diagnostic does not detect the Smart Check and the Hard drive is still making the ticking sound, I suggest you contact HP Support for Hard drive replacement


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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