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‎08-11-2022 11:18 AM

HP Recommended
Product: HP Spectre Folio - 13t-ak000 CTO
Operating System: Microsoft Windows 11

Hi,

I have an HP Spectre Folio laptop that I purchased 3 years back. Couple of days back,  I booted my laptop and  it gave me a black screen with the message  -Boot device not found. I went to the registered authorized HP Service center (UbreakIfix) and they ran diagnostics but they weren’t able to fix the issue. They said because it’s a leather bound laptop they couldn’t really do much with it. They don’t even want to check the battery because that would require removing it from the leather casing.  There is no contact details on the HP website and and I don’t know how else to reach anybody in HP, especially since the laptop is out of warranty. . Can someone please help me with this? Thanks in advance!

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1 person had the same question
1 REPLY 1

‎08-11-2022 05:27 PM - edited ‎08-11-2022 05:27 PM

HP Recommended

Hello @ellora_c 

 

Sorry to hear that you are having problems ... I would like to help you.

 

Download -> Maintenance and Service Guide

 

Page 58 Chapter 5 Removal and replacement procedures

256 GB / 512 GB / 1 TB or 2 TB M.2 solid state drive can be used

( see table )

ub6424_0-1660259978417.png

Page 59 Component replacement procedures

 

ub6424_1-1660260080398.png

 

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