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Tony_Kas
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Message 1 of 4
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Boot loop errors

HP Recommended
HP Pavillion x360
Microsoft Windows 10 (64-bit)

Computer will boot to the bios screens. Goes into boot loop errors with Blues screen of Death and different error coded before freezing after a few self re-starts. The self diagnosis through the Bios menu shows all systems and hardware are fine. (Battery is not calibrated.) Tried the HP cloud recovery tool and also the Windows 10 install from USB. Have even disconnected the hard drive to try and just boot from the USB. All attempts yield the same results as the initial problem. I flashed the bios to the version that was installed and also to a more recent version. No change to the symptoms. What can I try next?

3 REPLIES 3
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @Tony_Kas,

 

 

Welcome to the HP Support Community.  

 

I understand that you have an  HP Pavillion X360 Battery that is not calibrated

 

 

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been performed by you already.

  • Power off the laptop.
  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.
  • Power ON the laptop.

Now let us uninstall the battery drivers and reinstall them. The following steps will help:

  • Open the device manager. 
  • Expand "Batteries". Right-click on the ACPI battery drivers and select uninstall. If there are multiple entries of the ACPI battery drivers then uninstall them all.
  • Close the device manager. Restart the laptop.
  • The Windows operating system will reinstall the battery drivers while restarting. 

It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to the battery draining out. 

 

Post a successful BIOS update,  you may check if the battery charges fully. If not then please perform the steps as described in detail in this HP document. These steps help in testing and calibrating the battery. 

NOTE: Please skip the steps mentioned in "Test and calibrate the battery using HP Support Assistant".

 

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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Tony_Kas
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I removed the battery and power cord and held the power button as instructed. Unit attempts to re-start and goes back to the boot loop error/freeze. I cannot get to Windows in order to access the device manager so that the battery drivers can be deleted. I previously did a battery test and calibrate from the HP diagnostics within the BIOS start menu in an attempt to remedy the boot loop error. I flashed the bios with the version that was installed. After having the same boot loop errors, I updated to the newest version. No change in the symptoms.

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praveenbv
HP Support Agent
HP Support Agent
6,977 6,975 302 367
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Hi @Tony_Kas,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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