• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎05-21-2016 07:52 AM

HP Recommended
Product: Hp 255 G4
Hello,
I just bought this notebook when I opened it is just showing me the boot menu. Is that normal? I don't know what to do.
Should I return it?
Thank you!
Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-21-2016 08:05 AM

HP Recommended

Hi,

 

When you first power on, the notebook should run through the initial setup.

 

My best advice as this is a brand new machine, would be to return it to the retailer and get a replacement.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

Tags (1)
Was this reply helpful? Yes No
1 REPLY 1

‎05-21-2016 08:05 AM

HP Recommended

Hi,

 

When you first power on, the notebook should run through the initial setup.

 

My best advice as this is a brand new machine, would be to return it to the retailer and get a replacement.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.