cancel
Showing results for 
Search instead for 
Did you mean: 
mharari
New member
1 0 0 0
Message 1 of 2
60
Flag Post

Boot not found

HP Recommended
HP ENVY - 17t-bw000 CTO
Microsoft Windows 10 (64-bit)

Help with this?

Failure ID: 9UQC3K-99UA7X-GXGJ2K-60QH03

Product number:3EN04AV

HP ENVY - 17t-bw000 CTO

1 REPLY 1
WAWood
Level 16
Level 16
32,790 32,690 2,975 7,304
Message 2 of 2
Flag Post
HP Recommended

@mharari 

Sorry to be the bearer of bad news, but according to HP, that error message means that your primary storage drive is in imminent danger of failing. While it could last for several more days, it could also fail immediately! The more you use the drive, the less likely you'll be able to recover anything on it.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the diagnostics show the drive as having failed, you would need to replace it.

Once you have the replacement drive, read through the information below about making HP Recovery Media using that tool to restore your PC to working condition:

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation