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Hayley20
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Message 1 of 3
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Booting and Automatic Repair

HP Recommended
HP Pavilion x360 Convertible
Microsoft Windows 10 (64-bit)
  • Water was accidentally on the laptop and it went inside the computer. Mostly through the top where the speaker holes are. It automatically shut down and rebooted. Since then it's taken me through different screens.

 

It would say "Automatic Repair" and that it didn't restart correctly. I've tried just about all the tools in advanced setting and and troubleshoot. I don't know how to manually factory reset my laptop.

 

I've done "Use another operating system" " Reset this pc" " startup repair" "uninstall updates" "startup settings"  all the f 1-12 settings in UEFI Firmware setting and a few commands to put in "Command Prompt".

 

I don't know if there's anything I can do myself or if I need to take it to someone in person. I have cleaned up the spill as soon as it happened and made sure to let it dry inside.

2 REPLIES 2
WAWood
Level 16
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Message 2 of 3
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HP Recommended

@Hayley20 

Turn the laptop OFF -- and do NOT turn it back ON!!

Spilling liquid on a laptop is the second-most damaging thing you can do to it (first is dropping it on a hard floor).

Here are some tips on dealing with liquid damage: http://www.makeuseof.com/tag/you-just-spilled-water-or-coffee-on-your-laptop-heres-what-you-should-d...

However ... it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward. The key problems are only the surface and almost certainly, more damage was done than that.

The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.

And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) liquid spill damage is NOT covered under the warranty.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not give you the information you need, here is the general support link:

https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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Hayley20
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Message 3 of 3
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Thanks you for your help. But my computer has been fine after the water. The main problem now is that it is stuck on "Automatic Repair". Even resetting the computer doesn't help as it says is says it "did not start correctly. "

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