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Silvester4
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Message 1 of 2
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Flag Post

Booting into windows

HP Recommended
L9Q96AV
Microsoft Windows 10 (64-bit)

Hello, I"m new here but I kindly need your help, my laptop fails to boot into windows but only reloads at the wake up screen with the hp icon. What should I do?

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WAWood
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Message 2 of 2
Flag Post
HP Recommended

@Silvester4 

The HP Logo is contained in the firmware of the motherboard so displaying it does not require using the hard drive extensively. But, if your PC boot process does not get beyond that, this could be an indication that the hard drive has died -- as it then would not be able to find or load the Windows boot files.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu.
3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.



I am a volunteer and I do not work for, nor represent, HP
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