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Microsoft Windows 7 (32-bit)

My laptop is not booting up 

 

1 REPLY 1
HP Recommended

@Delia4 

Simply saying the PC does not boot does not provide us any details about what could be wrong.

 

So, we need to know which of the following you can observe:
1) PC does not even power on. There are no lights, no display, and no fan noise.
2) PC powers on but there is no display. You can not see anything on the screen and neither the keyboard or the mouse do anything useful.
3) PC powers on but there is a single flashing white cursor on the screen. Neither the the keyboard or the mouse do anything useful.
4) PC powers on, the HP logo displays, but you are unable to get the login screen for Windows.
5) PC powers on, the HP logo displays, but when you attempt to login to Windows, you can't get past the login screen.



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