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JB6111
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Bought a new HP laptop, turned it on for the first time last night, and it has been "updating" since

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Chromebook x360 14a

I turned the chromebook on for the first time last night, and it has been updating ever since. 

The screen shows "Updating" and "Your chromebook will restart after this update"

There is a running line playing across the screen, showing it is updating.

It has been doing this for the past 22 hours

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Echo_Lake
HP Support Agent
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@JB6111

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Press the power button  and refresh button  for five seconds. The computer turns off, and then turns on again.

  2. If necessary, press power button again to turn on the laptop.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Stevensteve55
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Will this same solution work for getting locked out because of too many code attempts? 

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Echo_Lake
HP Support Agent
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@Stevensteve55

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help. The above solution is for HP Chromebook only. If you have HP Chromebook then you can try the above steps. 
For more details regarding this issue, I need a few more details: 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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