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Honor Student
Posts: 2
Member Since: ‎10-04-2016
Message 1 of 3 (304 Views)

Brand New Envy X360 15t keep Freezing

Product Name: Envy X360 15t
Operating System: Microsoft Windows 10 (64-bit)

I bought this new HP laptop 2 months ago, However it kept freezing 3-5 Times a day, I had to hold down the power button to turn off. I found that some of the same line of Envy have the same problem.  In my case it happen doesn't matter what I'm doing (Web Browsing, Word or Excel, Skype, Playing MineCraft, etc)


I updated HP Assistant, Windows 10 as well, but the problem still.


Any help would be greatly appreciated.

 

Configuration:

HP envy 15-t touch
i7 6th Gen
16GB memory
64bit Windows 10 Home
128GB SSD+ 1TB HDD

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Posts: 12,702
Member Since: ‎08-09-2015
Message 2 of 3 (299 Views)

Re: Brand New Envy X360 15t keep Freezing

CyberLAGER

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about problems with your new HP PC and wanted to help.

You should not be having problems with a PC this new.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836


Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Honor Student
Posts: 2
Member Since: ‎10-04-2016
Message 3 of 3 (295 Views)

Re: Brand New Envy X360 15t keep Freezing

Thank You.

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