10-27-2016 03:34 PM
I turned on my brand new HP Envy x360 Notebook last night. It asked me for a Microsoft id, password and pin. I did all that and entered it into my Envy. I then turned off the WIFI and turned off the notebook and went to bed. Today I turned on the notebook and the screen lit up nicely. The screen asked me to type in my Microsoft pin. I did and a mesage came up that says "Your device is offline. Sign in with the last password used on this device." I hit okay. Then the screen asks me for the pin again. It won't accept a password. It wants a numerical pin. It won't accept my pin or open the computer. What do I do?
10-27-2016 04:05 PM
My suggestion: use a different computer to reset Microsoft password to logon to new computer online and leave it for a while before turn it off.
Note: Normally new computers can take up to 2 hours to update.
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