Brand new HP Envy x360 won't charge or turn on

[cammykerr]

Brand new HP envy x360 will not turn. Straight out of the box the device has never turned on. When the power cable is connected the light next to it does not turn on. I've attempted holding the power button for 15 seconds with the charger connected and disconnected with no luck.

Serial number is [Personal Information Removed]. I would have added it to my products but apparently this is not a valid id.

 

[Elohi_NR]

Hi @cammykerr,

Welcome to the HP Support Community. 

I understand that the computer is not powering on. I'd like to help!

Since you mentioned that, you have already tried hard reset with no go. I am sending you a private message with further instructions. Please check your private message icon on the upper right corner of your HP Forums profile.

Hope this helps. Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!