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Brand new Hp Laptop 15s fr1004tu Laptop shuts down automatically

HP Recommended
15s fr1004tu
Microsoft Windows 10 (64-bit)

My Brand new HP laptop (Model- 15s fr1004tu), shuts down unexpectedly and automatically. The battery was fully charged both the times this happened. The laptop itself was not overheated and I only had Google Chrome opened. No other apps were running, so I want to eliminate overloading as the cause. Kindly help me. As it shuts down without warning, I am not able to save my work. ( It will be very difficult if this continues to happen, especillay during the times of Work from home).

Thanks in advance.

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@Bharathsf Welcome to HP Community!

 

I understand that the Hp Laptop 15s fr1004tu Laptop shuts down automatically.

 

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

  • Games stop responding during play.  

  • Windows stops responding during use.  

  • Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

  • When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

  • Dust inside the laptop.  

  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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