cancel
Showing results for 
Search instead for 
Did you mean: 
Doc626
New member
1 0 0 0
Message 1 of 2
95
Flag Post

Brand new Pavilion x360 startup doesn’t work

HP Recommended
Pavilion x360 convertible 15
Microsoft Windows 10 (32-bit)

Out of the box, brand new, charged overnight. Turned it on. A voice started talking loudly, volume control button on right side of the machine does not work. The voice seems to be trying to provide instructions on how to setup the pc, but dialog includes codes that might be error codes. It seemed to find my WiFi and reported that it was connected and with four bars.  Told me to enter the password but keyboard doesn’t work and the field where it seems I should probably enter this data is too small to even put the cursor.   It is now hung in a loop. The word Network appears at the top of the screen with a big “Just a moment...” splashed across the middle with the circulating dots. Voice keeps repeating “Just a moment.  At level spell 2 slash spell”.  Been going for 10 minutes.   It did this same thing earlier.  I pushed the power button for more than 5 seconds to reboot it.  Restarted. But now same thing. 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,591
Message 2 of 2
Flag Post
HP Recommended

@Doc626

 

I reviewed your post and I understand that you are facing issues setting your computer for the first time.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

You can turn off the Narrator following the below steps.

 

  1. On the sign-in screen, select the Ease of Access button in the lower-right corner, and turn off the toggle under Narrator.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04936024

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation