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Karali17293
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Brand new laptop freezes

HP Notebook 14s-cr1005TU
Microsoft Windows 10 (64-bit)

My new laptop (4 months old) keeps on freezing randomly and very frequently. Sometimes it happens when I am browsing, sometimes while playing an audio or while restarting. It also happened very randomly couple of times. Now the freezing is so frequent I cannot do anything properly. When it freezes nothing works and it stays like that unless and untill externally and forcefully switched off. Sometimes a buzzing noise comes when it freezes. Sometimes it overheats too. Don't know what to do. It is really difficult to work with such a product.

 

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HP Support Agent
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Brand new laptop freezes

@Karali17293 Welcome to HP Community!

 

First, let's start by performing a hard reset on the PC to release any excessive static/power that could have caused the issue. 

  

Turn off the computer. 

Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 

Unplug the AC adapter from the computer. 

Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 

Press the Power button to turn on the computer. 

If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

  

Second, you can check if there is a Bios update available for your PC, here is the link to download. 

  

Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:  
1) Shutdown the computer.  
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  
3) Press F2 once for System Diagnostics.  
4) Go to the Component test.  
5) Run extensive Memory and Hard Drive test.   

 

Depending on the test results, If the test passes then I would suggest you perform a complete system recovery.  

Note: Recovery will wipe off everything from the computer. If you have anything important get in touch with some local stores to get your data backed up. 

  

Click here to know: How to perform each step. 

  

For more details, you can try these documents as well. 

  

Computer Is Slow (Windows 10) 

 


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