Burned out chip on motherboard of HP Spectre x360 - 13-4102dx

[garyonthenet]

I have just a few year old HP Spectre x360 - 13-4102dx, that decided to just stop turning. It is now out of warrant, but I understand this model has had huge motherboard burnt chip problems and indeed that is what it looks like, with smoke coming off of a likely power chip near the mobo power connector.

This is a $1500 laptop, and for it to go out like this, with so many of them having done so, should be  recall issue.

Is there someone at HP here who could hve this repaired or replaced even though it is just out of warranty?

Thank you !!

[praveenbv]

Hi @garyonthenet, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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