11-14-2019 04:02 PM
I HADN'T USED MY COMPUTER IN A WHILE. WHEN I TURNED IT ON, MY CAPS LOCKS IS STUCK ON. I CAN NOT TAKE IT OUT OF CAPS LOCKS. CAN SOMEONE PLEASE HELP ME WITH THIS?
11-17-2019 12:45 PM
@LISA819 Welcome to HP Community!
As you have stated that the key is stuck and unable to take it out.
The issue seems to be a hardware issue. I would suggest you reach out to the HP Support in your region regarding the service options for your Product.
Keep us posted,
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