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LISA819
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Message 1 of 2
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HP Recommended

CAPS LOCKS IS STUCK ON.

HP LAPTOP 15-BS0XX
Microsoft Windows 10 (64-bit)

I HADN'T USED MY COMPUTER IN A WHILE.  WHEN I TURNED IT ON, MY CAPS LOCKS IS STUCK ON.  I CAN NOT TAKE IT OUT OF CAPS LOCKS.  CAN SOMEONE PLEASE HELP ME WITH THIS? 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

CAPS LOCKS IS STUCK ON.

@LISA819 Welcome to HP Community!

 

As you have stated that the key is stuck and unable to take it out.

The issue seems to be a hardware issue.  I would suggest you reach out to the HP Support in your region regarding the service options for your Product. 

 

Keep us posted,
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