• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-14-2019 07:09 AM

HP Recommended
Product: Elitebook 360 1040 G5
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I just received (new) EliteBook 360 1040 G5 - And having the following issue - any idea how I fix or is this a return it to HP?

-

The CAPs Lock / Or Numlk key always on (or constantly flicker) 

-

When I power laptop on / it starts up but keyboard & track pad not working - (only CAPs Lock / Or Numlk key always on)

-

Even if I shut laptop down / the keyboard led always on.

-

So, any idea what is wrong & how to fix?

Thanks 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.