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Can't Login to my HP Pavilion Notebook

HP 15-ab035AX Pavilion Noteboo
Microsoft Windows 10 (64-bit)

I can't login to my HP Pavilion Notebook. Yesterday I updated the graphics card driver using the "AMD Driver Autodetect" tool. Whenever I'm trying to login today, I get to see HP's logo for couple of seconds, then a white dotted progress bar is circling around at the botton on a completely black screen. I do see the mouse pointer and I can move it, but that's the only thing I can do. I tried pressing 'Escape' key while booting and then selecting the recovery option, but the system is showing the following message and is not allowing me to do the recovery.


Your PC needs to be repaired.

A required device isn't connected or can't be accessed.


Please help.



T Das

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Can't Login to my HP Pavilion Notebook

thanks for posted a real model number

why not use the HP drivers, and not from AMD,?

came with windows 10

as old as 2015 PC. or brand new sold. 2017


so i guess you have never seen your support page

from HP

15.201.1101.1008 Rev.B (2016 release)

why not use only HP drivers. and win....



what to do is use the standard windows 10 , return to  a previos state.

before changing any drivers

we do a save to a restore point. under windows 10

then if problem come up, we do this.


getting into w10 safe mode to load your hp driver is not easy. (now)


the HP file to run is



rev B


put it on USB stick (give the the stick a name, like stick 1. or ROVER 1. what ever but make it  unique to your world.

then get into windows, restore mode, and can even use command prompt

go reach  this file and run it.

by direct command.


F11 mode (power on hammer F11) see recover,  this will be the most easy way to recover

id run the exe above. first.

the amd you used,  driver is no good. sorry.

in the old days, it was F8 , boot safe mode,  then click EXE file above.

now with w10,  we need to use new recovery windows


in my w10 there is and advanced options page


if your restore points are up to date, then item 1 below works.

if not, autorepair might?

if not i go to command prompt


type diskpart

wait 1 to 10 seconds. bingo its running (my pc is complex has vast partitions and 4 drives)

dispart V10.. bla bla

type List volumn (1 space)

mine is  disk 4,  a 14gb,  i can unplug it and see it go way,  after typing List disk.

put it back

type list volumn  enter,  see ROVER 1,  mine is  😧

type exit (exits diskpart app)

type 😧 (what your is)

type DIR enter...

see that exe, type its full name sp12345.exe


i Like command prompt mode,  so tend gravate there..

do not play in diskpart, only use the List commands and ext.



or google this, Windows 10 safe mode, (reads like a bad dream, considering how nice F8 was_)




I am not HP, and I am fully retired since 2009 from this industry. older than dirt,
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Can't Login to my HP Pavilion Notebook

Thanks for your help. I have been able to resolve ths issue by creating a recovery USB from one of friend's laptop, and then  used that USB to go back to the latest restore point that I had in my laptop. Then I downloaded the latest driver from the link that you provided and now everything is back to normal.




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