• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP ENVY x360 - 15-cp0053l
Microsoft Windows 10 (64-bit)

Whenever I turn on my laptop it starts off at a screen that says “Uh oh, we’ve ran into an error” then goes to a screen that says “Diagnosing your pc” after a while it then goes to a screen that says it failed and I can go to advanced options. I’ve tried to enter in safe mode and it failed, I’ve tried to reset my settings in BIOS and nothing happened, and I completely reset my PC removing all files on it and nothing works. Is this fixable or will I have to buy a new laptop?

4 REPLIES 4
HP Recommended

@bryceharbison 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

I did the quick test and it comes up as fine, should I do the advanced test just to make sure?

HP Recommended

Did the advanced test and said it was fine as well.

HP Recommended

Forgot to tag you in my reply @WAWood

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.