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Can’t access my laptop
03-13-2021 07:34 PM

Whenever I turn on my laptop it starts off at a screen that says “Uh oh, we’ve ran into an error” then goes to a screen that says “Diagnosing your pc” after a while it then goes to a screen that says it failed and I can go to advanced options. I’ve tried to enter in safe mode and it failed, I’ve tried to reset my settings in BIOS and nothing happened, and I completely reset my PC removing all files on it and nothing works. Is this fixable or will I have to buy a new laptop?
03-13-2021 09:40 PM

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.
If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.
I am a volunteer and I do not work for, nor represent, HP

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