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‎02-09-2020 09:52 PM

HP Recommended
Product: HP Envy 13

My computer will not charge and cannot turn on. Black screen and no blinking light when trying to charge.

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1 REPLY 1

‎02-12-2020 10:59 AM

HP Recommended

@Ljohn7051 Welcome to HP Community!

 

I understand that you are unable to charge the laptop.

 

Do not worry. I will try to fix the issue.

 

Please touch the power adapter(Brick type) and let us know is it warm or cold.

 

Have you tried with different wall outlets and checked?

 

Please check with a different adapter and check.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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