I see a black screen while trying to enter UEFI. I can enter Windows 10 normally.
I tried a hard reset without removing a battery.
I tried to enter UEFI from Windows level (Start > Settings Update & Security > Recovery > Advanced startup > Restart now > Troubleshoot > Advanced options >UEFI Firmware Settings > Restart). I obtained a black screen.
I tried Esc + f10 and Win + B while rebooting. Black sceen.
I tried connecting the computer to an external display. Black screen.
As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".