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‎10-14-2016 08:51 AM

HP Recommended
Product: Pavilion 15 n012tx
Operating System: Microsoft Windows 10 (64-bit)

So after upgrading to Windows 10 I did a clean install of Windows 10 and I noticed that when I tried to access the Hp Hardware Diagnostic (UEFI) tool, I was instead getting the Basic HP System Diagnostics which only provided  Memory Test and Hard Disk Check.

So I checked some forums and learned that I may need to manually install it, so I downloaded the HP Hardware Diagnostic (UEFI) file and tried installing it but I got an error message saying "A later version of 'HP PC Hardware Diagnostics UEFI' is already installed on this machine. The setup cannot continue."

Please help me fix this.Screenshot (328).png

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2016 10:28 PM

HP Recommended

Hi and welcome to HP Support Forums. First of all go to control panel then programs and features and check whether the utility is installed or not, if it is, uninstall it and install one from here:--ftp://ftp.hp.com/pub/softpaq/sp76001-76500/sp76285.exe

 

 

If you have any problem then reply me.

 

 

Happy to help

 

@AmreenSanhotra

View solution in original post

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1 REPLY 1

‎10-14-2016 10:28 PM

HP Recommended

Hi and welcome to HP Support Forums. First of all go to control panel then programs and features and check whether the utility is installed or not, if it is, uninstall it and install one from here:--ftp://ftp.hp.com/pub/softpaq/sp76001-76500/sp76285.exe

 

 

If you have any problem then reply me.

 

 

Happy to help

 

@AmreenSanhotra

Was this reply helpful? Yes No
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