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08-09-2021 04:53 PM
I had just purchased this laptop and came to day. And I try to make an account with my Administration set up I had an account with previous laptop but I change the picture and they wanted to change the pin number I always use a password so I created a PIN number and I cannot go into opening up the computer doing is locked I can't change it or go anywhere please help it does laptop is only 8 hours old
1 REPLY 1
08-09-2021 04:57 PM
Hey @Ladynikon 🙂
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
I work on behalf of HP.
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