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Can't login

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HP ENVY x360 - m6-aq005dx (ENERGY STAR)
Microsoft Windows 10 (32-bit)

When ever I try to turn on the laptop it asks for the administrator password or the power on password. When I use all the attempts to login it gives me 70097537. Any help would be greatly appreciated because I need it for school.

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@joefuss89 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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