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‎04-03-2017 09:49 AM

HP Recommended
Product: C8B66PA#AB2
Operating System: Microsoft Windows 7 (32-bit)
Trying to press Ctrl+Alt+Del to restart..
but no have respon..
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-03-2017 10:05 AM

HP Recommended

Hi,

If the computer is "frozen" and CTRL + ALT + CANC does not work or ALT+ F4 doesnt give the shutdown options., press and hold power button until the computer turns off and then restart the computer.

 

Let me know if you need further help,

David

View solution in original post

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3 REPLIES 3

‎04-03-2017 10:05 AM

HP Recommended

Hi,

If the computer is "frozen" and CTRL + ALT + CANC does not work or ALT+ F4 doesnt give the shutdown options., press and hold power button until the computer turns off and then restart the computer.

 

Let me know if you need further help,

David

Was this reply helpful? Yes No

‎04-03-2017 10:39 AM

HP Recommended
Also same can't..
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‎04-03-2017 10:49 AM

HP Recommended

Hi,

Is your computer freezing? Does the mouse and keyboard not respond?

 

If you are having a computer that constantly freezes it could be a hardware problem. Try to perform a hardware diagnostics at startup. When starting computer press F2 and perform test of system. See if there are any hardware problems such as the hard drive.

http://support.hp.com/us-en/document/c01443317

 

Let me know,

David

Was this reply helpful? Yes No
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