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trhw
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Can't turn on HP Pavilion x360 13-u063sa

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HP Pavilion x360 13-u063sa

Hello,

I cannot power on my notebook either from the battery or when the AC adapter is attached. I've checked the AC adapter and it's working, even tried other HP adapters with same result. I think it got too hot. It seems completely dead, there are no lights or sounds at all. I've tried holding down power button for 30 secs (with AC unattached), but this has no effect. 

Does anyone have any ideas of might be wrong and any remedies?

Thanks in advance. 

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WAWood
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@trhw 

So, you are guessing that the laptop overheated and shutdown as a result?  With new laptops, which get a lot hotter and have less room to evacuate the heat, this is a greater risk -- but they are supposed to have temperature thresholds set in the BIOS that shuts the PC down before the processor can be damaged.

 

IF you've let yours set for a while until it is cold and it still does not turn out, it sounds like the thermal crash may have damaged the processor -- and that would now render it useless.

 

If it is still under the 12-month HP warranty period, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.
To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp?openCLC=true

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
33,786 33,678 3,067 7,556
Message 2 of 3
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HP Recommended

@trhw 

So, you are guessing that the laptop overheated and shutdown as a result?  With new laptops, which get a lot hotter and have less room to evacuate the heat, this is a greater risk -- but they are supposed to have temperature thresholds set in the BIOS that shuts the PC down before the processor can be damaged.

 

IF you've let yours set for a while until it is cold and it still does not turn out, it sounds like the thermal crash may have damaged the processor -- and that would now render it useless.

 

If it is still under the 12-month HP warranty period, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.
To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp?openCLC=true

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

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trhw
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Thanks @WAWood. It's out of warranty unfortunately. Do you know if there's anyway that the data/stuff on the notebook can be recovered? I guess HP would look at it provided I cover the costs.

Many thanks for your help.

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