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‎01-20-2019 11:17 AM

HP Recommended
Product: Apple Ipad 16GB
Operating System: iOS 9 - 9.3.5

Trying to download HP Smart App on Ipad with IOS 9.3.5.  App response is "Unable to Purchase"  "HP Smart is not compatible with this IPAD.  Not sure why as the IOS is within the parameters of the requirements. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-21-2019 11:59 AM

HP Recommended

@RD_11

 

A warm welcome to HP Community!

As per this document, HP Smart requires iOS 10 or later. I believe you can install HP Smart on your iPad once you upgrade to the latest iOS. You may use the steps available here to update your iPad. 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

 

Senan6806


I am an HP Employee

View solution in original post

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2 REPLIES 2

‎01-21-2019 11:59 AM

HP Recommended

@RD_11

 

A warm welcome to HP Community!

As per this document, HP Smart requires iOS 10 or later. I believe you can install HP Smart on your iPad once you upgrade to the latest iOS. You may use the steps available here to update your iPad. 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

 

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎06-29-2019 01:22 PM

HP Recommended

I have iPad MD371LL/A which does not have an upgrade path to IOS 10.  Therefore, while HpEprint worked beautifully on this iPad before you discontinued it, I can no longer print to my HP printers with this iPad because HP Smart requires IOS 10 at least.  Why did you do this to me?

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