06-18-2019 06:49 AM - edited 06-18-2019 06:50 AM
06-19-2019 09:32 AM
Since you're using an MSN login, you should be able to use this information to reset your account: https://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10/
***Please mark Accept As Solution if my post solved your problem***
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06-19-2019 02:38 PM
As you can see from the photo above, I do not have an issue with accessing my Microsoft account - I use my Hotmail daily and OneDrive but with the same address and password I get the error message I have posted in the message above.