Cannot login to my accout and now it seems kind od blocked

[NikolaSimic23]

Hello suport,

I ve tried to login on my laptop and it seems kind of blocked. I used mu password and I get a message it is a wrong password. I ve tried other login methods and I used fingerprint (I ve used before) and I got a message that the fingerprint is not verified. I ve tried with microsoft account, registered to my e mail and I got a message that it is a wrong password. I ve tried to login to my microsoft account with tje same password and I ve succeded. 

Pleae help me with this matter.

Thank you in advance!

Best regards,

Nikola Simic, Serbia

[MayS]

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

For cases related to BitLocker issues, please contact Microsoft Support.

Regards,

MayS