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Kotababy21
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Message 1 of 2
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Cant login to my laptop

HP Recommended
Hp Pavilion x360 convertible pc
Microsoft Windows 10 (64-bit)
  • My family member passed away I got his laptop and it has a password that I figure out and have no way to ask him I'd like not to lose what's on the laptop but if I do that's fine just want to use the computer for school 
1 REPLY 1
WAWood
Level 16
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Message 2 of 2
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HP Recommended

@Kotababy21 

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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