cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Jahidul1
Level 1
3 2 0 0
Message 1 of 5
233
Flag Post

Caps lock, black screen, failed to hard reset

HP Recommended
HP 15s-du1090tu
Microsoft Windows 10 (64-bit)

 bought a new laptop yesterday. After setting up, I needed to go from one place to another. So, I didn't shut it down, but folded it and kept it in my bag. After 10-15 minutes when I tried to open it, it didn't start. Now, caps lock blinks for 5 times followed by 3 quick blinks. The screen is black.

 

4 REPLIES 4
WAWood
Level 16
Level 16
34,852 24,531 3,146 7,839
Message 2 of 5
Flag Post
HP Recommended

@Jahidul1 

Software failures will generate on-screen messages, usually about not finding an Operating System or not being able to boot. When the screen is blank, the PC is experiencing a major hardware failure.
--------------------
If the CapsLock key is blinking or there is beeping, read this HP information on the likely cause of the hardware failure based on the blinking or beeping patters.

For laptops, this HP thread describes the different blink and beep codes: https://support.hp.com/us-en/document/c01732674?jumpid=reg_r1002_usen_c-001_title_r0001
--------------------
To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

--------------------
If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

Here is how you can get in touch with support:
Step 1. Here is the link: http://www.hp.com/contacthp/
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number or Chat option listed.

--------------------
If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If you don't get useful results using the Service Center link, here is the main HP link:

https://support.hp.com/us-en/contact-hp?openCLC=true

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Jahidul1
Author
Level 1
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

I have tried all the possible solutions I got from this website. I got no positive output.

Another thing is I live in Bangladesh, here HP does not have any support team. I have 21 months warranty left.

Interesting thing is I could only opened it one time, from next the problem appeared. 

Was this reply helpful? Yes No
WAWood
Level 16
Level 16
34,852 24,531 3,146 7,839
Message 4 of 5
Flag Post
HP Recommended

@Jahidul1 

Sorry, but we have no way to access, diagnose, or fix your PC issues from here.

 

We also have no way to provide Warranty Service -- you have to contact an HP Service Center for that.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Jahidul1
Author
Level 1
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Thanks for your support.

 

Can you please tell me why this problem showed?

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation