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‎07-06-2024 02:37 AM

HP Recommended
Product: HP EliteBook 820 G2 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Capslock is blinking 3 times sequentially. The screen is not showing, black

3 REPLIES 3

‎07-06-2024 05:25 AM - edited ‎07-06-2024 05:26 AM

HP Recommended

Beep codes and reset instructions.  See if you can identify the exact code
Click here for Laptop codes

 

It does not look good.

Let me know what exact code you find.

 

What caused the problem in the first place?
Power glitch? Upgrade to windows 11?
Microsoft or HP update? Add a new device, memory, etc?
BIOS upgrade that went wrong?

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎07-07-2024 11:43 AM

HP Recommended

Caps lock blinks 3times * 5 before it stops blinking but the fan is still running. There was no upgrade nor power glitch

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‎07-07-2024 03:55 PM - edited ‎07-07-2024 03:58 PM

HP Recommended

Hard Reset:

  • Turn on the computer by holding the power button down for 20 full seconds then release.
  • Press the Power button one more time (if necessary) to start the computer.
  • Tap the ESC key about once a second after you see the LEDs on the keyboard flash.
  • Press F2 to run diagnostics: (v) 2.6 or later is recommended.

 

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

 

If not in warranty then disassemble

 

remove memory and drive.

Use air duster clean motherboard as best as can 

clean memory pins with eraser

re assembly, put memory back in one at a time and test to see if it can boot up. 

try the hard reset again

 

sorry

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
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