Caps lock flashes for 2 seconds then goes off for 10 seconds

[NASHY5]

Someone brought in his HP 15-r031si Notebook PC (ENERGY STAR), with a black screen for a fix. Caps lock flashes white LED for 2 seconds then goes off for 10 seconds. I have tried to repair the bios using a USB and the key combination win+b and win+v. I have also tried a CMOS reset. I have also tried alternate USB drives and no luck. Any help would be awesome!

[Irfan_06]

Hi @NASHY5,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Kindly refer to the steps on this link troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[NASHY5]

Thanks for the reply @Irwin6 I have tried all the steps listed in the link but none of them work.

[Irfan_06]

Hi @NASHY5,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support