ChromeOS screen shows and white light on charging

[Cody118]

After an update and charging overnight, screen stuck on ChromeOS screen, will not turn off, white light on charging. Anyone know what I should do short of getting a new laptop???

[Rainbow23]

Hi @Cody118,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP Chromebook - 14-Db0023dx wherein it is stuck on the Chrome OS screen.

Perform a hard reboot to unlock the Chromebook. Follow these steps to perform a hard reboot:

Turn off the computer.

Disconnect all peripheral devices and remove all USB devices and media cards.

Disconnect the AC power adapter and remove the battery.

Press and hold the power button for at least 7 seconds.

Reconnect the AC power adapter, but do not connect the battery.

Turn on the computer.

You may also refer to this document.

Let me know if this helps.
Take care and have a nice day.

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[Cody118]

Remove the battery?? How and where is it? I’m assuming inside the unit. 

[Rainbow23]

Hi @Cody118,

If the battery is not removable, then you may skip that step.

Take care and have a nice day.