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pdudenhoefer
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Chromebook 11 G7 not powering on

HP Recommended
Chromebook 11 G7 EE
Chrome OS

We've started seeing several instances of these Chromebooks fully charged/working fine at home.....then student brings Chromebook to school and it will not power on.  Plug in power adapter to the Right Side charging port, no light comes on.  Same with the Left Port.  Try plugging it in for at least an hour....nothing.  Try hard reset.....nothing(maybe 1 in 5 works with this, but it still takes 5-10 minutes for it to actually turn on).  It's not a backlight issue because there is nothing that is visible on screen(even if backlight is bad, you can still barely see an image on the screen if it's powered on)  Effectively acts as if completely dead.   There is ZERO evidence of any physical damage.    Are there any other specific checks I can make to try to revive these Chromebooks?  They are still in warranty, but I don't want to be creating case after case and shipping these back if there's other tests/key combinations/resets I can attempt to do without voiding the warranty.  Any help is greatly appreciated!  Thanks

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