Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Chromebook 11G EE Not Powering On

Chromebook 11G EE

Help! One of my student's Chromebooks stopped charging. I inspected the DC Jack input and noticed that it was stripped. I thought that by replacing that part, the problem would be solved. I took apart the Chromebook--disconnected the keyboard, unscrewed the battery and motherboard--and replaced the DC jack. After putting everything back, the Chromebook won't power on. Any advice? 


HP Support Agent
HP Support Agent
487 487 17 41
Message 2 of 2
Flag Post
HP Recommended

Chromebook 11G EE Not Powering On

@TeacherHat Welcome to HP Community!


It looks like a hardware issue, I recommend you contact HP phone support to check the available service options for the computer.


Here is how you can get in touch with phone support.


1)Click on this link -

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation