11-21-2019 03:45 PM
Help! One of my student's Chromebooks stopped charging. I inspected the DC Jack input and noticed that it was stripped. I thought that by replacing that part, the problem would be solved. I took apart the Chromebook--disconnected the keyboard, unscrewed the battery and motherboard--and replaced the DC jack. After putting everything back, the Chromebook won't power on. Any advice?
11-24-2019 12:47 PM
@TeacherHat Welcome to HP Community!
It looks like a hardware issue, I recommend you contact HP phone support to check the available service options for the computer.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Keep us posted,
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