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TeacherHat
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Chromebook 11G EE Not Powering On

Chromebook 11G EE

Help! One of my student's Chromebooks stopped charging. I inspected the DC Jack input and noticed that it was stripped. I thought that by replacing that part, the problem would be solved. I took apart the Chromebook--disconnected the keyboard, unscrewed the battery and motherboard--and replaced the DC jack. After putting everything back, the Chromebook won't power on. Any advice? 

 

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Chromebook 11G EE Not Powering On

@TeacherHat Welcome to HP Community!

 

It looks like a hardware issue, I recommend you contact HP phone support to check the available service options for the computer.

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Keep us posted,


If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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