Chromebook error message at startup

[Cannonball9804]

I have a HP Chromebook that's about 3 or so years old.

I keep getting this error message now every time I sign in ( See Attachment )

Also, I can go to one of my bookmark tabs on the bookmarks bar just fine with the error message up, but when I try to sign in

to one of those sites I just get the spinning doughnut and I can't log on.

Has anyone experienced anything like this or have any ideas as to how to fix it?

Any help would be greatly appreciated.

Thanks!

Todd

[The_Fossette · Accepted solution]

@Cannonball9804,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues logging in.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash and then Continue.
5. Follow the steps that appear and sign in with your Google Account.
6. Note: The account you sign in with after you reset your Chromebook will be the owner account.
7. Once you've reset your Chromebook:
8. Follow the onscreen instructions to set up your Chromebook
9. Check if the problem is fixed

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Cannonball9804]

Thanks so much!

It worked like a charm!

[The_Fossette]

@Cannonball9804,

Great, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Cheers!