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Admini19
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Chromebook just 'crashed'

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HP Chromebook - 14-db0051cl
Chrome OS

Hello,

  • I was using my Chromebook a day ago when it went low on battery and had to charge it.... It shut down before I could charge it but when I put it to charge, it stopped responding
  • It wouldn't charge when I tried. I tried spamming the power button but it wouldn't boot. I've looked online but there's been no result that was helpful
  • I tried using my phone charger just in case my charger was broken but yielded nothing 
  • Please help, 
3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Admini19 We may need to identify the cause of the failure, or the reason it's freezing on you, If an error message opens on the screen, write the error message down exactly as it appears. Restart the computer and search the Internet using the exact text from the error message to find a solution.

 

The Chrome OS Help Web site (in English) features troubleshooting steps for many possible issues.

Refer to the links in the Fix a problem section.

 

If none of the above symptoms match your Chromebook's issue, refer to the Fix a problem section of the Chrome OS Help Web site (in English)

Error messages may look like this: "Chrome OS is missing or damaged", "He's Dead, Jim!", etc...

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Admini19
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Message 3 of 4
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Tried all solutions and none of them worked 

It won't boot or charge none the less. I guess I'll just have to take it for repairs then

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,994
Message 4 of 4
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@Admini19 I'm afraid you are right and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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