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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
HP Chromebook x360 14c
Microsoft Windows 11

Black screen, laptop won't turn on and won't charge (charger is in working condition as it charges other devices). Charging light, power light or keyboard light doesn't turn on. I've tried holding down the power button, plus with esc key and refresh key etc but won't work.

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