12-11-2019 03:21 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer is frozen.
Don’t worry, I assure you I will try my best to get this sorted.
What is the exact model for your computer?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee