Chromebooks screen frozen

[Kellteach]

My Chromebook is frozen on screen white icon when turned  on 

[The_Fossette]

@Kellteach,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is frozen.

Don’t worry, I assure you I will try my best to get this sorted.

What is the exact model for your computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03666323

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Kellteach]

Thank you for the prompt reply. I am out sick and can't try your solution until tomorrow. I will let you know the model then and try the fix you sent me. 

[asmita6658]

Sure @Kellteach

Try those steps at your convenience. 

Take Care! 

[Kellteach]

My exact model is HP Chrome 11” screen. 

[The_Fossette]

@Kellteach,

Thank you for the information.

Did you try the suggested steps?

Let me know if you need further assistance.

Cheers!