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Kellteach
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Chromebooks screen frozen

HP Chromebook

My Chromebook is frozen on screen white icon when turned  on 

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HP Support Agent
HP Support Agent
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Chromebooks screen frozen

@Kellteach,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is frozen.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact model for your computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03666323

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Kellteach
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Message 3 of 6
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Chromebooks screen frozen

Thank you for the prompt reply. I am out sick and can't try your solution until tomorrow. I will let you know the model then and try the fix you sent me. 

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HP Support Agent
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Chromebooks screen frozen

Sure @Kellteach

 

Try those steps at your convenience. 

 

Take Care! 

Asmita
I am an HP Employee

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Kellteach
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Chromebooks screen frozen

My exact model is HP Chrome 11” screen. 

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HP Support Agent
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Chromebooks screen frozen

@Kellteach,

 

Thank you for the information.

 

Did you try the suggested steps?

 

Let me know if you need further assistance.

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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