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Locked

‎12-05-2019 01:17 PM

HP Recommended
Product: HP 240 6G
Operating System: Microsoft Windows 10 (64-bit)

 

Hello. We have an HP 240 g6 notebook computer that has a BIOS power-on password that we do not know the password. I've tried unplugging, removing the battery, and also removing the CMOS battery for 8 HRS

 

It stated on reboot that the CMOS was reset, but it still prompts for the password. After a few failed attempts, it shows this:

 

--------------------------------

System Disabled

 

[i 58857165]

--------------------------------

 

Can someone help bypass/reset this? I've tried the web script that is referenced in some similar threads about BIOS password resets, but it does not work with the code I'm given (I've tried without the i<space> and with them). And I've also tried with an inverted exclamation mark ¡ since I'm not 100% certain if it's that or a letter "i".

 

I TRIED WITH

16624694

47735161  

1 REPLY 1

‎12-05-2019 01:30 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP
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