02-20-2017 01:25 PM
Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.
I see from the post that your computer won't boot properly, I'll do my best to help you with this,
To provide you with an accurate solution, I'll need a few more details:
Have you made any software or hardware changes made on the PC?
Was there any update/reset interrupted recently?
Have you performed any troubleshooting steps performed before posting this on HP forums?
In the meantime, let's try these steps here:
Run the System diagnostics test as well as an extensive test on the hard drive and Memory from F2 (Please remember to capture the failure ID for further assistance).
For more details, please follow the steps suggested in the support document for - HP Notebook PCs - Computer Does Not Start (Windows 10) - Click here
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.
And I Hope you have a good day, Ahead.
I am an HP Employee
02-20-2017 08:10 PM
02-22-2017 01:09 PM