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Andy150
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Solved!

Compaq Presario cq20 bios password

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Compaq Presario CQ20
Microsoft Windows XP

Please help, I forgot my Bios Password, here's my s/n and  product details

 

S/n: [Personal Information Removed]

P/N: NM575PA#UUF

PRDUCT: Presario CQ20

MODEL: CQ20-326TU

 

thank you in advance for the help.

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WAWood
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Message 2 of 2
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@Andy150 

HP has no records of BIOS passwords and no way to reset it for you from here.

 

Passwords simply can NOT be recovered; instead, they have to be reset. This is why you write these things down!

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.

For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. For more information, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- we can not assist in that in any way.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

1 REPLY 1
WAWood
Level 16
Level 16
32,576 32,476 2,955 7,259
Message 2 of 2
Flag Post
HP Recommended

@Andy150 

HP has no records of BIOS passwords and no way to reset it for you from here.

 

Passwords simply can NOT be recovered; instead, they have to be reset. This is why you write these things down!

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.

For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. For more information, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- we can not assist in that in any way.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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