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Student
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Member Since: ‎07-29-2016
Message 1 of 2 (88 Views)

Compaq laptop presario cq57

[ Edited ]
Product Name: Compaq Presario CQ57

When my computer is booting up it goes to a black screen then switches to a blue blank screen with the cursor. Then it will not let me do anything.

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Posts: 47,688
Member Since: ‎09-24-2010
Message 2 of 2 (68 Views)

Re: Compaq laptop presario cq57

Hi,

 

Shutdown the notebook. 

 

Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive and Memory.

 

Post back with the results, including any error codes that may be generated.

 

Can you also post back with the full Model No. and Product No. of your cq57 series notebook - see Here for a guide on locating this information - and the version of Windows installed.

 

Regards,

 

DP-K

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