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Wiedner88
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Compaq presario cq57 system disabled code 52109495

Presario cq57-339wm

On startup I'm asked to enter administrator password or startup password, after 3 failed attempts I'm given a system disabled [52109495] it was my mother's laptop and she passed away recently so there's no way I can get the password. Is there anything I can do to get into the computer because there's a lot of pics and other items I'd like to retrieve that are irreplaceable...any help would be greatly appreciated

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Compaq presario cq57 system disabled code 52109495

Hello  @Wiedner88 ,
I‘m sorry, due to changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

 

Also please note that now, to resolve a forgotten BIOS or power-on password issue, since that password is embedded into the firmware of the system board, to replace that, a system board replacement is required -- and additional customer costs apply, and while the costs vary by laptop model, they are generally around $200 USD. HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

 

In addition, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage.

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

 

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html


As for the photos: you could remove the hard drive from the notebook and connect it to another PC using an adapter and then transfer the photos. Look at pages 43 - 45 here.

Uli

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