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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Computer is slowed down and is freezing at times

Create an account on the HP Community to personalize your profile and ask a question
12-06-2023 08:49 AM
Hi @-Vanessa25_,
Welcome to the HP Support Community.
Do not worry, I'd be happy to help you!
I understand that your PC freezes and runs slow.
To be able to answer you effectively, we need some information.
Have you made any changes to your PC hardware or software?
Performing a hard reset erases all the information that is stored in your computer's temporary memory. This forces Windows to do a complete scan of the system, including the battery. Perform a power reset (or hard reset) of your computer to clear information from the computer's memory without erasing personal data.
- Turn off the computer.
- Disconnect the AC adapter.
- Remove any discs from the disc drive.
- Remove memory cards from the card reader slot.
- Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
- NOTE:
- Do not disconnect your mouse, keyboard, or monitor.
- With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
- Reconnect the AC adapter, and then turn on the computer.
- Open Task Manager, and then close any applications that might be causing the computer to lock up or freeze.
- Disconnect all devices from the computer, except for the keyboard, mouse, and monitor, if applicable.
- Press the ctrl + shift + esc keys to open Task Manager.
- Click More details to expand Task Manager, if necessary.
- Under Processes, look for applications that have stopped responding. Some applications or processes might display a Green Leaf icon
in the Status column. These applications or processes are currently suspended by the system to help increase computer performance. They do not need to be closed.
- Select an application that is not responding, and then click End Task.
- NOTE:
- You could lose any unsaved work. You might be able to recover autosaved versions of files from applications with an autosave feature.
- Continue ending applications until all unresponsive applications are removed from the list.
- Close Task Manager.
- NOTE:
- If Windows works normally, the problem is related to an application.
- For help with resolving problems with an application, contact the support for the application.
- If your computer remains locked up, try the next solution.
Perform the remaining steps from this document and keep me posted on how it goes.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Nal_NR-Moderator
I am an HP Employee