06-19-2016 06:57 AM
06-20-2016 02:17 PM
Welcome to HP Forums! I have read your post and wanted to help.
I understand that when you turn on the laptop, it loops at the HP logo screen. In order to better assist you, can you provide the product number of your laptop?
If the computer locks up at the HP or Compaq logo screen or the Windows loading screen, try cleaning the computer vents with compressed air. Restart the computer. If Windows 10 opens, you are done. If Windows 10 does not open, go to Troubleshooting other issues with computer not starting.
Let me know how it goes.
If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
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