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HP Notebook
Microsoft Windows 10 (32-bit)

Will not let me start or put in safe mode to back up files on passport or even recover. I have an error code that is  QOEK84-88AA4V-GXGK7G-6OW403. I want to back up files and do a fresh reboot.  Please help me.

1 REPLY 1
HP Recommended

@LoraineHelsley 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For Windows 7 and Windows 10. Please use Cloud Recovery tool:

 

           https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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